Terms & Conditions

The use of this Website and our services constitutes your agreement to the following terms and conditions:

Agreement to Terms and Conditions:

• Your use of this Website and/or our services constitutes your agreement to the following terms and conditions.
• If you do not agree with any of these terms and conditions, please refrain from using this Website or our services.
• You must be of legal age to purchase any products or services available on this Website or otherwise.

Definitions:

• Website: All online content on kindledirectpublishing.com website pages.
• Customer, You, Yours: Refers to you and/or any other person submitting an order to kindledirectpublishing.com on your behalf.
• Company, We, Our: Refers to kindledirectpublishing.com, a company registered under the laws of the State.
• Product or Services: Refers to all services and products provided by kindledirectpublishing.com to the customer in accordance with their order.
• Order: An order via phone or e-mail made by the customer to purchase services or products provided by kindledirectpublishing.com.
• Refunds are handled on a case-by-case basis.
• Refunds, if processed, take between 5 to 15 days to reflect on the customer’s end.
• A processing fee will be charged in all cases.
• Refunds are offered only in special cases and specified conditions.

Refund Policy

• Amazon Kindle Expert will operate in accordance with the refund policy outlined in the official contract. It is the client's responsibility to thoroughly read and understand the refund policy before signing the contract and proceeding with the onboarding process.
• It is imperative that you carefully read and understand the refund policy before submitting any Order and/or payment.
• We do not accept returns on fulfilled orders due to the nature of the products we produce.
• If changes are needed to ensure quality standards, we have a revision process in place.
• If the fulfilled product does not meet requirements specified at the placement of the order, we will revise or recreate the content at no additional cost.

Revisions

• Each package has its own revision policy.
• Revisions are provided within 5 to 10 days of the order going into the Waiting for Customer Approval status.
• Customers may request revisions directly by sending their assigned Project Manager an email.
• Customers are welcome to make changes personally to any content they receive from us before publishing.

Cases Where Refund Will Not Be Issued

• In case of late delivery due to minor technical errors, such as grammatical, typing, or word count discrepancies, partial refunds or discounts may be provided.
• The company will not be responsible for any delay from the client's end.
• No refund will be issued on the basis of low word count.

Modifications to the Service and Prices

• Prices and discounts for our services are subject to change without notice.
• We reserve the right to modify or discontinue the Service without notice.
• We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

Acceptance of Terms and Conditions:

• It is the client’s responsibility to thoroughly read and understand our Terms and Conditions before making any payment for our services. By proceeding with payment, the client acknowledges that they have read, understood, and agreed to all terms outlined in this document. If a client chooses not to review the Terms and Conditions, we cannot be held responsible for any misunderstandings or disputes arising from this.